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How bhootmatka Handles Your Personal Data

At bhootmatka, we take the privacy of every account holder seriously — this page explains exactly what personal data we collect, why we collect it, and how you…

Data collected only for account operationUPI, Paytm, PhonePe payment details kept encryptedNo sale of personal data to third partiesRight to access and delete your dataIndia-region data handling standards applied
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bhootmatka How bhootmatka Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access the personal data we hold about you, request a correction, or ask us to delete your account data, our privacy team…

Email Privacy Request Send a written request to our privacy address and we will confirm receipt within…
Live Chat Support Start a live chat session directly from your bhootmatka account dashboard.
In-Account Data Request Form Navigate to Account Settings on bhootmatka and select 'Privacy and Data'.
DATA HANDLING STANDARDS

Six Ways We Protect and Manage Your Data

Our data practices are built around keeping your account information accurate, secure, and within your control.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Account Security Practices

Passwords are stored using one-way hashing. Sensitive fields like your UPI handle and Paytm number are encrypted at rest. Two-factor authentication via SMS is available to add an extra layer of protection to your login.

Data Retention Periods

Active account data is held for the life of your account. After account closure, transaction records are retained for the period required under Indian financial regulations, after which they are securely deleted or anonymised.

Third-Party Data Sharing

We share your data only with payment processors (UPI, Paytm, PhonePe networks) and identity verification services strictly necessary to run your account. We do not sell, rent or trade your personal data to marketing companies.

Your Right to Access and Correct

You may request a copy of all personal data we hold about you at any time. If any detail is incorrect — name, mobile number, linked payment method — submit a correction request and we will update it within 5 working days.

Right to Erasure

You can ask us to delete your account and associated personal data. We will action erasure requests promptly, subject only to retention obligations imposed by Indian law or active dispute resolution requirements.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we receive most often about how bhootmatka collects, stores, and manages your personal data. If your question is not covered here, use the in-account data request form or contact our support team via live chat.

We collect your name, email address, mobile number, and date of birth for identity verification. Payment identifiers — your UPI handle, Paytm-linked number, or PhonePe account — are collected only when you add a payment method to your account.

Your UPI handle or Paytm number is shared only with the payment processor required to complete your transaction. It is never passed to advertising networks, data brokers, or unrelated third parties.

Transaction and identity records are retained for the period mandated by applicable Indian financial regulations. After that obligation lapses, your data is securely deleted or anonymised so it can no longer be linked to you.

Yes. Submit a data access request via the Privacy and Data section of your Account Settings, or contact us by email. We will compile and send your data summary within 7 working days of receiving the request.

We use session cookies to maintain your login and analytics cookies to improve page performance. You can disable non-essential cookies through your browser settings; session cookies are required for the platform to function correctly.

Use the in-account data request form under Account Settings and select 'Request Erasure'. We will action the deletion promptly, retaining only the records we are legally required to keep under Indian regulations.

We send account-related notifications — deposit confirmations, security alerts — by default. Promotional messages are only sent if you have opted in. You can manage your communication preferences in Account Settings at any time.

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